![]() The best solution is to add a new registry key on the user's computer. ![]() (IMPORTANT: Since the Microsoft workaround is applied to the HKEY_CURRENT_USER registry hive, then the workaround needs to be implemented for each Windows user that uses the Blackbaud software on the particular computer.) For more information, and for a possible workaround, please see Microsoft Knowledgebase 825765. Microsoft added this prompt to make the mail merge process more secure. While Raiser's Edge is creating the merge document, underneath the RE windows, where you will not see it, MS Word has opened a warning prompt and is waiting for the user to click a button. ![]() The user gets the blue spinning circle and nothing happens. In the Mail tab in Raiser's Edge - acknowledgement letters don’t process from word wizard.
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